v5.16 is here — the free core is unlimited — no trial clock — with Pro as an add-on.Changelog
Service desk

How can we help?

Start with the route that fits — most setup questions are answered in the docs in under a minute.

Read the docs

Setup guides for every module, the shortcode list, developer filters, and the changelog — searchable and always current.

Open documentation

Email support

Stuck on something the docs don't cover? Send us your WordPress and WooCommerce versions plus a short description — we answer every message, and we aim to reply within one business day.

support@volantsoftware.com

Manage your license

Everything is self-serve in wp-admin: move a license between sites from the License tab, and updates arrive under Dashboard → Updates. Receipts come by email with every purchase.

How licensing works
Before you write

Get a useful answer on the first reply

Include these four things

  • Your WordPress and WooCommerce versions (Dashboard → Updates shows both)
  • Which module you're configuring — BOM builder, Net Terms, Category Access…
  • What you expected, and what actually happened
  • A screenshot or a link to the page, if it's public

Or copy the ready-made template

Subject: Volant B2B Manager Suite — [module] question WordPress version: WooCommerce version: Volant B2B Manager Suite version: 5.16.15 Module involved: What I expected: What happened instead: Page link or screenshot:
Troubleshooting

Common questions

The dashboard says a feature isn't live yet
That almost always means the shortcode isn't on a published page yet. Place [volant_b2b_bom] or [volant_b2b_orders] on a page, publish it, and the dashboard will detect it and link straight to it.
Net Terms doesn't appear at checkout for a customer
Check three things: the customer's profile has Enable Net Terms ticked, the order total fits within their available credit, and the gateway is enabled under WooCommerce → Settings → Payments. Unapproved buyers see the "apply for terms" notice instead — that's by design.
A buyer can't see certain product categories
Category access is a blocklist by role — if any of the user's roles restricts a category, it stays hidden. Review Volant B2B Manager → Category Access for each role the user has.
Reorder skipped some items
Working as intended: items that are out of stock, no longer purchasable, or sold individually (and already in the cart) are skipped with a notice so the rest of the order still goes through.
Does deactivating delete my data?
No — deactivating keeps everything. Data is removed only when you delete the plugin and you've opted in under General → Delete data on uninstall.
How do I translate the plugin?
A complete .pot template ships in the plugin's languages folder. Use Loco Translate or Poedit to create your language file — every string in the plugin is translatable.
Still stuck?

Talk to us.

Include your WordPress & WooCommerce versions and, if relevant, which module you're configuring — it gets you a useful answer on the first reply.

Email support

Pro licenses include priority response · Free users: we still answer